Aid

1) Delivery and order

A) What is the cost of delivery?

Standard delivery is free in Spain and anywhere in the world.
Secure delivery (insurance against loss, theft and breakage) costs 4.99 euros.

B) When will I receive my order?

Processing your order, manufacturing the products and delivering (free of charge) will take our team a maximum of 2-3 weeks. We do everything we can to ensure that you receive your order as quickly as possible, without compromising the quality of our products.

C) My order is not complete

If your order includes multiple items, these may be shipped separately depending on available stock and shipping warehouses. Don't worry, your package will arrive soon.

D) I did not receive my order

Is something wrong with Correos ® ? A lost, broken and destroyed package?
With our secure delivery, Peluches Fantasía® will handle any dispute for you. Customer satisfaction is our priority. We do not blame the carrier by leaving it to "fend for itself." We take full responsibility by immediately sending you a new package at our expense.
Do not hesitate to contact us by e-mail at Teddysfantasia.pro@gmail.com : our team will do everything possible to meet your expectations.

2) Cancellation and return

A) Can I change my order?

Yes, as long as your order is not "in process".

B) Can I cancel my order?

We cannot cancel orders placed after 24 hours, simply because they have already been shipped.

However, if the order is already in preparation, the cancellation fee will be 40% of the purchase price.

Do not hesitate to contact us by e-mail at stuffed animals.pro@gmail.com : our team will do everything possible to satisfy your needs!

C) I want to return an item

We can only accept a return in case of a proven product defect.
Our items undergo very strict quality controls before each shipment. However, if your products have any manufacturing defects, please send us a photo of the product in question (in the original packaging if possible) to pelosfantasia.pro@gmail.com along with your order number. To be eligible for a return, your item must be unused and in the same condition as when you received it.

3) Security

A) What payment methods do you accept?

Your security, our priority: our site only offers secure and guaranteed payment methods.
We accept:

  • Credit cards
  • Debit cards

Your bank or credit card details will not be communicated to us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

B) Is my information secure?

Yeah!
The "HTTPS" present in the URLs of our store testify to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to secure financial transactions on commercial sites. As e-merchants, we are aware that the use of SSL is becoming indispensable nowadays. It is the best way to protect your data and protect you against hackers and identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the address bar of the web browser. It is also represented by an "s" which stands for "secure" and is added to the website's "http" protocol in the address bar.

4) Other issues

A) How can I order a product?

We make your purchases as easy as possible.

Select the desired product or products
Click "add to cart".
Click the bag icon in the upper right corner (your "shopping cart") to complete your purchase.
We also offer you the ability to create an account to make the process even simpler.

B) Can I accumulate my discount codes?

No. Except in exceptional cases, we only accept one discount code per order.

C) I have received an import tax

Peluches Fantasía® ships its products all over the world legally. However, the buyer is responsible for the import taxes of their country, we decline any responsibility.

D) "Wholesale" order.

If you would like to place a bulk order, please email our team at Teddysfantasia.pro@gmail.com .

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